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If you run a business that offers products or services to customers, it’s normal that customers will talk about your brand and company. It’s a logical procedure once they make a purchase, they’ll have a view regarding the deal whether it was a good or bad experience and if there is room for betterment.
Therefore, listening to your customers is the most significant thing you can ever do. In the end, a case study has shown that it can cost you around 5 to 25 times more to gain new customers than it costs to keep existing ones.
This should remind you that customer loyalty is crucial.…
SMALL BUSINESS CEO